1. Introduction & controller identity
This Privacy Policy explains how Limpid & Co B.V. (āweā, āusā, āourā) collects, uses, and protects personal data when you visit this website or submit an enrolment request for our online calligraphy course. The course is taught online to adults living in Canada, and the operator is established in the Netherlands.
Data Controller: Limpid & Co B.V., Wakkerstraat 4 H, 1097 CE Amsterdam, Netherlands. You can contact us about privacy matters at [email protected] or by phone at +31 20 308 1247.
2. Personal data we collect
We collect only the information needed to run a request-first enrolment flow and to keep the site reliable. When you use the request form, we may collect:
- Identity and contact details: full name, email address, phone number.
- Location context in Canada: your province or territory, to help with timing and communication.
- Learning preferences: what you want to practise (foundational hand, pointed pen, or layout of a short piece) and any optional message you include.
When you browse the site, our hosting and security systems may process basic technical data such as IP address, browser type, device/operating system, language settings, timestamps, and the pages you requested. This kind of data is used to deliver content, prevent abuse, and diagnose reliability issues.
We do not intentionally request sensitive or special-category information (such as health data, religious beliefs, political opinions), and we ask that you do not include it in the optional message field. We do not request government identification numbers or financial account details on this website.
3. Why we process data and legal basis
As a Netherlands-based operator, we process personal data in line with the EU General Data Protection Regulation (GDPR) and applicable Dutch privacy law. We use personal data for the following purposes and legal bases:
- Responding to your request and handling the request ā email/invoice ā access-after-payment path (GDPR Art. 6(1)(b) contract steps; and Art. 6(1)(a) consent where you explicitly provide information and ask us to contact you).
- Operational communication about scheduling, materials, and delivery of course resources (Art. 6(1)(b)).
- Site security and reliability, including logging and abuse prevention (Art. 6(1)(f) legitimate interests).
- Legal obligations where applicable (Art. 6(1)(c)).
Automated decision-making (GDPR Art. 22): we do not engage in automated decision-making or profiling that produces legal or similarly significant effects. Any intake decisions are made through ordinary human review.
5. Sharing and service providers
We do not sell personal information. We share personal data only when it is necessary to operate the website and respond to your request, or when we are required to do so by law. In practice, sharing is limited to:
- Hosting and infrastructure providers that deliver the site and may maintain security logs.
- Email and business communications used to reply to your request and, if applicable, issue an invoice and send program access details.
Where third parties act on our behalf, they are expected to process data under appropriate confidentiality and security obligations.
6. International transfers
Limpid & Co B.V. is based in the Netherlands, while learners and enquiries may come from Canada. This means personal data may be processed outside your province or territory, and potentially outside Canada, depending on your location and the systems used to deliver the site and respond by email.
Where data is transferred internationally, we take reasonable steps to ensure an appropriate level of protection through contractual and organisational measures consistent with GDPR requirements.
7. Data retention
We keep personal data only as long as needed for the purposes described in this policy:
- Enrolment requests and related correspondence: up to 24 months from the last interaction, to allow for follow-ups, intakes, and continuity of support.
- Basic security and server logs: typically up to 90 days, unless a longer period is required to investigate abuse or maintain security.
- Cookie preferences record stored in your browser: up to 12 months for cookie_consent (you can clear it earlier).
If we need to retain certain records to comply with legal obligations, we will do so for the required period and limit use to that purpose.
8. Your rights
If GDPR applies to your personal data, you may have the right to request access, rectification, erasure, restriction of processing, data portability, and to object to certain processing. Where processing is based on consent, you may withdraw consent at any time. To exercise rights, contact us at [email protected].
We aim to respond within 30 days. If a request is complex, the response time may be extended, and we will tell you why.
You also have the right to lodge a complaint with the Dutch supervisory authority: the Autoriteit Persoonsgegevens (AP). Website: https://autoriteitpersoonsgegevens.nl.
9. Children
This site and program are intended for adults. We do not knowingly collect personal data from individuals under 16. If you believe a minor has submitted personal information to us, contact [email protected] and we will take steps to delete it.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The āLast Updatedā date at the top of this page indicates when the latest revision took effect.
11. Contact
Limpid & Co B.V.
Wakkerstraat 4 H
1097 CE Amsterdam, Netherlands
Email: [email protected]
Phone: +31 20 308 1247
Address map: Open in Google Maps